Frequently Asked Questions

What time is check-in and check-out?

  • Check-in is from 14:00 and check-out is by 10:00.
  • Early check-in and late check-out may be available by prior arrangement and are subject to availability.

How many guests can stay in a studio?

  • Each studio accommodates a maximum of two guests. 
  • Only registered guests may occupy the booked studio.

Are children allowed?

  • Yes, children are welcome.
  • Parents and guardians remain responsible for their children's safety and behaviour at all times, particularly around parking areas, access gates, braai facilities, vehicles and other potentially hazardous areas.

Are pets allowed?

  • No. Pets are not permitted at Serene Studio.

Is parking available?

  • Yes. Secure on-site parking is available for guests.
  • Please note that vehicles and their contents remain the responsibility of their owners.

Is Wi-Fi included?

  • Yes, complimentary Wi-Fi is available for guests.

Does Serene Studio have backup power?

  • Yes. Serene Studio operates a solar backup system to help minimise disruptions during power outages.
  • While we strive to provide uninterrupted services, electricity, water, internet and related services cannot always be guaranteed.

May I host visitors during my stay?

  • Only registered guests may occupy the studio. Overnight visitors and additional guests are not permitted without prior approval from management.

Can I host a party or event?

  • No. Parties, events, functions, excessive noise and disorderly conduct are not permitted.
  • To ensure a peaceful environment for all guests, quiet hours apply between 22:00 and 07:00.

Is smoking allowed?

  • Smoking and vaping are strictly prohibited inside all studios.
  • Guests may smoke only in designated outdoor areas.

May I use the braai facilities?

  • Yes. Braai facilities may be used in designated areas only.
  • Guests are responsible for ensuring fires are safely extinguished after use.

Can I access other areas of the property?

  • Guests may access only their booked studio and designated guest areas.
  • Private residences, staff areas, storage facilities, maintenance areas and other restricted areas are not accessible to guests.

May I feed or interact with animals on the property?

  • No. Guests may not feed, handle, disturb or interact with any animals on the premises without prior permission from management.
  • Guests are also requested not to leave food or waste outdoors that may attract animals, insects or pests.

What is your cancellation policy?

  • More than 7 days before arrival: Full refund
  • Within 7 days of arrival: Refunds at management's discretion
  • No-shows: Non-refundable
  • Booking platforms: Cancellation policies on booking platforms such as Booking.com, Airbnb and LekkeSlaap may differ.

What happens if something is damaged during my stay?

  • Guests are responsible for any damage, loss, breakage, theft or excessive cleaning resulting from their actions or those of their visitors.
  • Repair, replacement, cleaning or administration costs may be charged where applicable.

How can I make a booking?

  • You can book directly with Serene Studio through NightsBridge.
  • You may also book through selected accommodation platforms, where rates and cancellation policies may vary.