Privacy Policy

Last updated: June 2026

1. Introduction
Serene Studio ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, submit an enquiry or communicate with us.

2. Information We Collect
We may collect the following information:

  • Full name
  • Email address
  • Telephone number
  • Physical address (where required)
  • Booking and accommodation preferences
  • Arrival and departure dates
  • Payment-related information (processed through secure third-party providers)
  • Any information voluntarily submitted through contact forms or booking requests

We may also collect limited technical information such as:

  • IP address
  • Browser type
  • Device information
  • Website usage statistics through analytics tools


3. How We Use Your Information
We use your information to:

  • Process and manage bookings
  • Respond to enquiries
  • Communicate regarding reservations
  • Provide customer support
  • Improve our website and services
  • Comply with legal and regulatory obligations


4. Sharing of Information
We do not sell, rent or trade your personal information.
Your information may be shared with trusted third parties only where necessary, including:

  • Booking platforms such as Booking.com, Airbnb, LekkeSlaap, or similar services
  • Payment service providers
  • Website hosting and technical service providers
  • Authorities where required by law

All third parties are expected to protect your information appropriately.

5. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.


6. Cookies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You may choose to disable cookies through your browser settings, although some website features may not function properly.

7. Your Rights
Subject to applicable law, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Object to certain processing activities
  • Withdraw consent where consent is the basis for processing

Requests may be submitted using the contact details below.

8. Third-Party Websites
Our website may contain links to third-party websites, including booking platforms. We are not responsible for the privacy practices or content of those websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

9. Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy or as required by law.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

11. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.